New York Presbyterian Launches On Demand Digital Health Platform

NewYork-Presbyterian has announced the roll out of NYP OnDemand, a new suite of digital health services designed to improve and expand patient care, while also extending access to the clinical expertise of NewYork-Presbyterian’s physicians to their peers throughout the Hospital’s vast healthcare network. NewYork-Presbyterian is one of the largest, most comprehensive medical institutions in the nation and the only one on this scale to implement an enterprise-wide, comprehensive digital health portfolio.

The project was catalyzed by the visionary support of Rita E. and Gustave M. Hauser, NewYork-Presbyterian’s longtime philanthropic partners. This most recent gift builds on the couple’s previous investments in telehealth infrastructure, further elevating the Hospital’s ability to connect patients and clinical staff in new and innovative ways.

“At NewYork-Presbyterian, we are looking to redefine the intersection of technology and healthcare and our new digital health platform is our way of strengthening traditional telehealth services,” Dr. Steven J. Corwin, president and CEO of NewYork-Presbyterian said. “I would like to extend our deepest thanks to Rita and Gustave Hauser, for providing support for this platform. Together with ColumbiaDoctors and Weill Cornell Medicine, we are using data and technology to provide the very best care and treatment outcomes for our patients — wherever they may be — as well as seamless peer-to-peer access for our physicians across the entire organization.”

NYP OnDemand is comprised of telehealth services for both patients and providers, available on the NewYork-Presbyterian website and mobile app, and will ultimately include these key areas of service:

• Digital Second Opinion: NewYork-Presbyterian specialists from both ColumbiaDoctors and Weill Cornell Medicine can now offer their world-class clinical expertise for second opinions to patients around the country — and eventually, the globe — through an easy-to-access online portal. Patients are walked through the entire process without having to wait for an in-person appointment.
• Inter-hospital Digital Consults: Connecting patients at NewYork-Presbyterian’s Regional Network Hospitals to NewYork-Presbyterian Hospital specialists, Inter-hospital Digital Consults provide greater access to advanced, specialty care for patients across the New York City metro region and facilitate real-time communication between providers.
• Digital Emergency and Urgent Care: As part of a new pilot program, visitors to the Lisa Perry Emergency Center at NewYork-Presbyterian/Weill Cornell now have the option of a virtual visit through real-time video interactions with a clinician after having an initial triage and medical screening exam. This will be done in a private room with a webcam/monitor, significantly reducing time spent in the Emergency Department. For any non-emergency conditions that require expedited treatment, patients will eventually also be able to access a separate virtual urgent care service from NewYork-Presbyterian/Weill Cornell doctors from the comfort of their home via the NYP OnDemand smartphone application.
• Digital Follow-Up Appointments: Launching in fall 2016, Digital Follow-Ups will provide patients a virtual follow-up option, instead of asking patients to come back to the office in person. The service offers a more convenient way to access care without another trip to the doctor.

“When patients visit ColumbiaDoctors at NewYork-Presbyterian, they know they will see outstanding physicians who will combine the latest technologies with highly personalized care and caring. This new suite of digital health services will help to maintain and enhance that experience,” said Dr. Lee Goldman, dean of the Faculties of Health Sciences and Medicine and chief executive of Columbia University Medical Center.

“NYP OnDemand extends the reach of our world-class doctors beyond their offices, ensuring that patients receive quality healthcare when and where it’s most convenient for them,” said Dr. Augustine M.K. Choi, interim dean of Weill Cornell Medicine. “We are proud to join NewYork-Presbyterian and ColumbiaDoctors in offering these vital telehealth services to our patients.”

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